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Track call performance and monitor agent activity to boost productivity with the call center monitoring tools for performance-focused teams.
Track call performance and monitor agent activity to boost productivity with the call center monitoring tools for performance-focused teams.
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Insightful's call center monitoring system empowers your business to run more efficiently and effectively via time and activity insights. It’s powerful call center software for enhancing agent productivity and exceeding quotas.
Insightful call center tracking software captures every minute of agent time on and off calls to give you clear visibility of how time is used.
Inbound, outbound, remote or location-based, Insightful enhances profitability by optimizing productivity.
Monitor activity in real-time and receive automated reports to streamline internal processes with a focus on call quality.
Improve call center efficiency and profitability by analyzing individual and team performance based on calls, tasks or timeframes.
Gain complete visibility of team performance and track call efficiency, duration and quotas via an intuitive real-time dashboard.
Use behavioral insights to understand what makes your agents most productive to create an environment where they perform at their peak.
Track productivity trends daily, weekly or monthly to optimize your team’s performance for the long-term.
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Simplify call center time tracking within supporting departments and capture every second to maximize your ROI and deliver exceptional team-wide results.
Accurately track time by team member, task and project for a complete picture of time allocation.
Perform time audits using detailed activity logs to reveal bottlenecks, excessive task lengths and wasted time.
Regular screenshots let you see which projects are taking too much of your workers’ time – and where extra training is needed.
Data-rich reports give you clear sight of every minute of company time, helping you monitor overall output, agent performance and resource allocation.
Autogenerate reports for internal analysis and easily export as PDF or CSV to provide clients with refreshing transparency.
Accurately quote new clients and precisely allocate resources using historical hard data.
Filter, sort and analyze call center performance tracking data by team, case, individual and task for complete oversight.
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Real-time call center monitoring gives you in-depth behavioral insights and precise call center efficiency metrics, empowering you to build systems that optimize service delivery.
Track app and website usage to prevent wasted time, redundancy and identify the tools you need to boost individual performance.
Enhance team-wide performance by breaking down bottlenecks caused by inefficient processes and structures.
Closely monitor individual workloads to support employee wellness, reduce turnover and avoid work backlogs.
Create happy clients and customers with easy-install call center quality monitoring tools that work discreetly in the background.
Capture agent time and activity across your location-based center on company devices.
Capture agent time and activity when they’re working remotely or on personal devices.
Deliver the highest quality
inbound call center services.
Deliver the highest quality
outbound call center services.
Insightful data is AICPA SOC 2, ISO 27001 and GDPR compliant to protect against damaging data breaches.
Data is fully encrypted at rest with AES-256 and in transit via HTTPS, SSL, TLS 1.2 to deliver the most secure call center monitoring software.
Secure sensitive data via on-premise installation on your network or private cloud, secured by an advanced hashing algorithm.
Individually tracking your growing call center office while maintaining call quality at scale is a real challenge. Insightful's call center agent monitoring software makes it simple.
Insightful’s call center technology elevates your team’s performance by unlocking new ways to improve call center efficiency and service. So you build long-term client relationships and a reputation that attracts more clients.
