Welcome to our comprehensive guide on Monitask, a leading contender in the field of employee monitoring software. 

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In this guide, we'll delve into the platform's standout features, what users are saying about it, its user experience, customer support, pricing plans, security and compliance, and more. 

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Whether you're looking to manage a remote team or seeking to improve productivity within your organization, our honest guide is here to provide an in-depth look at Monitask’s remote work from home tools and help you determine if it's the right fit for your business needs.

Standout Features of Monitask

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Monitask, a leading employee monitoring software, offers a robust suite of features suitable for remote work and productivity monitoring. Monitask solves the issue of how to monitor employee activity on computer screens with detailed time tracking, activity monitoring, and an intuitive dashboard that enhances visibility into team performance. 

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The platform records various computer activities like mouse clicks, onscreen tasks, and app usage. Unlike spy programs, Monitask promotes transparency and accountability. Monitask's screenshot capture provides visual documentation of activities, with care taken to exclude sensitive information.

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Monitask also stands out in project management. It facilitates task assignment and tracking, offering real-time insights into task and project status and incorporates project budgeting features. It integrates with other systems, extending its capabilities and enabling smooth coordination. Its comprehensive reporting functionality provides detailed insights into team and individual productivity, further solidifying its appeal.

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What users are saying:

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As Monitask is a relatively new player in the market, user reviews are still emerging. Preliminary feedback indicates a positive reception of the platform's features. Users have particularly appreciated the balance between comprehensive monitoring and respecting employee privacy. They also find the project management and budgeting features useful in managing remote teams. 

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However, some users would like to see more integration options and advanced analytics to further enhance the platform's functionality. 

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User Experience (UX)

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Monitask is celebrated for its accessible and user-friendly interface which effectively tracks time and productivity, while offering key features like screenshot capture and task tracking. While it lacks a client platform, Monitask remains a strong contender in the productivity monitoring software sphere, particularly for companies, teams, and remote workers.

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What users are saying:

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User reviews on GetApp highlight the platform's impressive accessibility across devices, its user-friendly interface, and the useful screenshot feature. Despite some occasional hiccups with time tracking, users generally report a positive customer service experience.

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Capterra reviews echo these sentiments, lauding Monitask's ease of use, implementation, and helpful customer service. Some users did express the need for additional functionalities, such as improved reporting, mobile app availability for tracking time on the go, and integration with task management software. 

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Customer Support

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Monitask's customer support offers a multi-tiered system designed to accommodate users with varying needs and from businesses of all sizes.

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Basic Support, accessible to all Monitask customers, includes access to the Monitask Help Center, live chat, email support, scheduled calls, and 24/7 help center access. All paid subscriptions include this level of support.

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Premium Support, a level up from Basic Support, offers weekend live chat, semi-annual training sessions, a dedicated Customer Success Manager (CSM) for personalized assistance, extended support hours, and detailed guidance.

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Enterprise Support, designed for larger businesses, provides additional features to Premium Support, including a dedicated Technical Account Manager (TAM) for quicker response times, quarterly reviews, additional training, and assistance with data customization and integration.

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What users are saying:

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Monitask customer support receives diverse reviews. Users appreciate the range of support options provided, including email/help desk, FAQs/forum, knowledge base, phone support, 24/7 live representative chat, and training. However, there are occasional issues such as users being logged in twice, causing some timekeeping discrepancies, which were swiftly addressed.

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Despite some reported challenges, users generally find value in Monitask's capabilities and the provided customer support. The platform's support team has been noted for being responsive to feedback and quick to offer assistance when problems arise.

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Pricing Plans

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Monitask presents a variety of pricing plans to cater to distinct business requirements: Pro, Business, and Enterprise, all delivering a mix of functionalities.

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For those curious about how to track remote employees' work at an affordable rate, Monitask's Pro edition is a solid choice. For as low as $3 per user per month, users gain access to fundamental productivity and time tracking features such as time tracking across platforms, activity monitoring, computer screenshots, task management, and team analytics.

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The Business edition, considered the most popular and priced at $19.99 per user per month, enhances the Pro edition's functionalities by incorporating internet monitoring, application monitoring, email reports, weekly limits, advanced reporting, and unlimited integrations, along with increased screenshot storage.

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Monitask’s Enterprise edition is tailored for large corporations, supplying greater API limits, VIP support, audit logs, security assessments, manual procurement, and custom screenshot storage. The cost for this plan isn't explicitly stated but is likely based on specific business requirements.

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New customers are entitled to a 10-day free trial without the need to input credit card details. 

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What users are saying:

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On G2, users commend Monitask for its pricing, among other features such as ease of use, admin dashboard, setup, and overview capabilities. However, there have been mentions of occasional difficulties starting tasks, pausing the application, and a perceived lack of certain integrations and payment options.

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The FinancesOnline reviews affirm Monitask's accuracy and effectiveness for performance tracking. Nevertheless, there have been mentions of challenges with running Monitask on Linux OS and a call for additional features, including non-billable options, better support for other tools, screen recording, and payroll system integration.

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Security and Compliance

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Monitask emphasizes security and reliability in its software, systems, and data. The platform employs 256-bit SSL encryption, ensuring secure connections and end-to-end data protection. It uses CloudFlare to protect against specific types of attacks and implements strong encryption for credit card information through Stripe.com. Regular data backups are carried out to prevent data loss and enable swift restoration.

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Although Monitask doesn't explicitly state compliance with CCPA, HIPAA, or GDPR employee monitoring, it underlines the importance of privacy, with non-invasive features that require permission and employee login. 

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What Users Like About Monitask

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Monitask has received commendations from various review websites, cementing its position as a user-friendly productivity and time management tool. 

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On Capterra, Monitask has been appreciated for its simplicity, ease of use, and thorough time tracking abilities. Users have particularly valued the customization options, accurate tracking, and visual display of time allocation by project:

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Reviews on G2 echo the positive feedback from Capterra. Users have commended Monitask for its ease of use, functionality, and convenience. They appreciate features like activity tracking, reporting, and remote employee monitoring. 

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Similarly, reviews on GetApp are mostly positive, with an overall rating of 4.8/5:
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What Users Don't Like About Monitask

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Some users on Capterra have expressed a need for additional features such as shift scheduling, a mobile app, and enhancements in reporting and visualization:

Some users on G2 reviews expressed a desire for features that support non-directly billable hours and integration with third-party software:
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One of the negative aspects of Monitask mentioned in GetApp reviews is related to data management upon terminating the service. Users have reported that stopping the service results in data loss as the software does not provide a way to download the data. Also, there have been concerns raised about inconsistent timing and occasional interruptions in time tracking during work: 

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Final Thoughts

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Despite some drawbacks, such as occasional data synchronization issues and the need for more customizable reports, Monitask's comprehensive set of features make it an appealing tool for businesses of all sizes. The software offers robust time-tracking, screenshot monitoring, and reporting capabilities that provide invaluable insights into how work is being performed within an organization.

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Furthermore, Monitask's user-friendly interface and simplicity make it accessible, even for those with limited technical skills. The ability to customize the tool and the automatic startup feature streamline the process of work tracking, contributing to transparency that benefits both employers and employees.

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In terms of pricing, Monitask is praised for its affordability, which makes it a practical solution for both small businesses and larger organizations. While some users have mentioned the need for improvements in customer support and additional features, its overall high ratings indicate a generally positive user experience.

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In conclusion, if you're in the market for a tool that enhances transparency, boosts productivity, and delivers profound insights into your team's work habits, Monitask is worth consideration. As always, it's crucial to evaluate your unique needs and test the software before committing, to ensure it's the best fit for your business.

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